Calidad de servicio en el restaurante Jardin del Encanto del distrito de Pisac, Cusco - 2024
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Date
2025
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Escuela de Educación Superior Tecnológica Privada KHIPU
Abstract
La presente investigación objetivo general: Describir cómo es la calidad de servicio en el Restaurante Jardín el Encanto del distrito de Písac, Cusco – 2024. El tipo de metodología que se aplicó al estudio fue de enfoque cualitativo, con diseño no experimental, transversal, nivel descriptivo y tipo básico, donde se utilizó como técnica la observación y herramienta la ficha de observación que fue dirigida a los clientes del restaurante. En los resultados de este estudio se encontró que el restaurante Jardín el Encanto tiene un potencial para brindar un servicio personalizado, sin embargo, aún falta capacitación a las trabajadoras del restaurante, sobre cómo es la importancia del servicio al cliente, y también falta apoyo por parte gestión empresarial para mejorar la calidad de servicio.
The present research general objective: Describe the quality of service at the Jardín el Encanto Restaurant in the district of Písac, Cusco - 2024. The type of methodology that was applied to the study was a qualitative approach, with a non-experimental, transversal, level design. descriptive and basic type, where observation was used as a technique and the observation sheet that was directed to the restaurant's customers was used as a tool. In the results of this study, it was found that the Jardín el Encanto restaurant has the potential to provide a personalized service, however, there is still a lack of training for the restaurant workers on the importance of customer service, and there is also a lack of support from part business management to improve service quality.
The present research general objective: Describe the quality of service at the Jardín el Encanto Restaurant in the district of Písac, Cusco - 2024. The type of methodology that was applied to the study was a qualitative approach, with a non-experimental, transversal, level design. descriptive and basic type, where observation was used as a technique and the observation sheet that was directed to the restaurant's customers was used as a tool. In the results of this study, it was found that the Jardín el Encanto restaurant has the potential to provide a personalized service, however, there is still a lack of training for the restaurant workers on the importance of customer service, and there is also a lack of support from part business management to improve service quality.
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Keywords
Calidad de servicio