Calidasd de servicio en los colaboradores del spa Nueva Vida en la ciudad del Cusco - 2024
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Date
2025
Authors
Huallapa Yuca, Vilma Maribel
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Publisher
Escuela de Educación Superior Tecnológica Privada KHIPU
Abstract
La presente investigación intitulada Calidad de servicio en los colaboradores del Spa Nueva Vida en la Ciudad del Cusco-2024. Tiene como objetivo general “Describir cómo es la calidad de servicio en los colaboradores del Spa Nueva Vida de la ciudad del Cusco-2024”.
La metodología aplicada para la investigación es descriptiva de diseño no experimental transversal de enfoque cualitativo. Tomando como población de estudio a los turistas que adquieren el servicio del Spa Nueva Vida de la ciudad Cusco 2024. La recolección de datos en esta investigación se realiza mediante fichas de observación utilizadas. Estas fichas serán diseñadas para el procesamiento de datos recolectados garantiza una recolección optima y practica de la información crucial para el desarrollo de la investigación. Se concluye la calidad de servicio del spa nueva vida, demuestra que los clientes regularmente encuentran
excelente la calidad de servicio. Esto se refleja principalmente en que hay muchos aspectos que es necesario fortalecer y mejorar en la capacitación o conocimiento para los colaboradores para brindar un mejor servicio de calidad que satisfaga las necesidades de los clientes, y se determinó que en ninguno de ellas, las percepciones superaron las expectativas de los clientes, Además es necesario realizar algunos cambios o mejoras en los servicios de infraestructura, ya que las dimensiones de seguridad, capacidad de respuesta, y empatía presentan deficiencias significativas donde existen mayores deficiencias, así mismo
en las otras dimensiones como elementos tangibles y fiabilidad no se acercan a brindar un servicio optimo.
The present research entitled Quality of Service in the Collaborators of the Spa Nueva Vida in the City of Cusco-2024. Its general objective is "To describe how is the quality of service in the collaborators of the Spa Nueva Vida in the city of Cusco-2024". The methodology applied for the research is descriptive of non-experimental-transversal design of qualitative approach. Taking as study population the tourists who acquire the service of the Spa Nueva Vida in the city of Cusco 2024. The data collection in this research is carried out through observation forms used. These forms will be designed for the processing of collected data guarantees an optimal and practical collection of crucial information for the development of the research. It is concluded that the quality of service of the spa nueva vida, shows that customers regularly find the quality of service excellent. This is mainly reflected in the fact that there are many aspects that need to be strengthened and improved in training or knowledge for employees in order to provide a better quality service that will meet the needs of customers. In addition, the level of service quality of the five categories was determined, in which it was established that in no category the perceptions managed to exceed expectations. In addition, it is necessary to make some changes or improvements in infrastructure services, perceived in a bad way in the dimensions of security, responsiveness, and empathy where there are greater deficiencies, likewise in the other dimensions such as tangible elements and reliability do not come close to providing an optimal service.
The present research entitled Quality of Service in the Collaborators of the Spa Nueva Vida in the City of Cusco-2024. Its general objective is "To describe how is the quality of service in the collaborators of the Spa Nueva Vida in the city of Cusco-2024". The methodology applied for the research is descriptive of non-experimental-transversal design of qualitative approach. Taking as study population the tourists who acquire the service of the Spa Nueva Vida in the city of Cusco 2024. The data collection in this research is carried out through observation forms used. These forms will be designed for the processing of collected data guarantees an optimal and practical collection of crucial information for the development of the research. It is concluded that the quality of service of the spa nueva vida, shows that customers regularly find the quality of service excellent. This is mainly reflected in the fact that there are many aspects that need to be strengthened and improved in training or knowledge for employees in order to provide a better quality service that will meet the needs of customers. In addition, the level of service quality of the five categories was determined, in which it was established that in no category the perceptions managed to exceed expectations. In addition, it is necessary to make some changes or improvements in infrastructure services, perceived in a bad way in the dimensions of security, responsiveness, and empathy where there are greater deficiencies, likewise in the other dimensions such as tangible elements and reliability do not come close to providing an optimal service.
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Keywords
Calidad de Servicio