Gestión administrativa del hotel Casa Grande Colonia Palace, Cusco - 2025
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Date
2026
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Journal ISSN
Volume Title
Publisher
Escuela de Educacion Superior Tecnológica Privada Khipu
Abstract
La presente investigación titulado “Gestión Administrativa del Hotel Casa Grande Colonial Palace, Cusco – 2025” tuvo como propósito describir la gestión administrativa de dicho establecimiento, considerando las dimensiones de planificación, organización, dirección y control. Se trata de una investigación de tipo básica, orientada a la generación de conocimientos sin intervenir en la realidad inmediata. El nivel de estudio fue descriptivo, pues se centró en detallar las percepciones, prácticas y significados atribuidos por los colaboradores respecto a los procesos administrativos. El enfoque fue Cualitativo, con un
diseño no experimental y transversal, asumiendo, además, una perspectiva fenomenológica – descriptiva para comprender las experiencias de los participantes en su contexto organizacional. La población estuvo conformada por el personal del área administrativa del hotel. Para la recolección de datos se empleó la observación directa, utilizando como instrumento una guía de observación estructurada. Los resultados evidenciaron que el Hotel cuenta con una organización interna definida y roles claros, lo cual facilita la coordinación entre las áreas; sin embargo, se identificaron limitaciones en la planificación estratégica,
ausencia de políticas sistemáticas de motivación y evaluación del desempeño, así como debilidad en los mecanismos de control y retroalimentación. En conclusión, la gestión administrativa del Hotel Casa Grande Colonial Palace se encuentra en un nivel operativo aceptable, aunque requiere fortalecer la planificación estratégica, consolidar programas de liderazgo y motivación, establecer sistemas de control más estructurados, con el fin de
garantizar sus sostenibilidad y competitividad en el sector hotelero.
This present study entitled “Administrative Management of the Hotel Casa Grande Colonial Palace Cusco – 2025 aimed to describe the administrative management of the establishment, considering the dimensions of planning, organization, direction and control. The research was basic in type, oriented towards generating knowledge without immediate intervention. The level of study was descriptive, since it focused on detailing the perceptions, practices and meanings attributed by employees regarding administrative processes. The research adopted a qualitative approach, with a non -experimental, cross-sectional design, and a phenomenological-descriptive perspective to understand participants’ experiences within their organizational context. The population consisted of the hotels administrative staff, working with the totality of the 13 collaborators, for data collection, non-participant direct observation, semi-structured interviews, and documentary analysis were applied, using as instruments a structured observation guide, an interview guide, and a documentary analysis sheet. The results showed that the hotel has a defined internal organization and clear roles that facilitate coordination among areas; however, limitations were found in strategic planning, the lack of systematic motivation and performance evaluation policies, and weaknesses in control and feedback mechanisms. In conclusion, the administrative management of the Hotel Casa Grande Colonial Palace is at an acceptable operational level but requires strengthening strategic planning, consolidating leadership and motivation programs, and establishing more structured control systems to ensure sustainability and competitiveness in the hospitality sector.
This present study entitled “Administrative Management of the Hotel Casa Grande Colonial Palace Cusco – 2025 aimed to describe the administrative management of the establishment, considering the dimensions of planning, organization, direction and control. The research was basic in type, oriented towards generating knowledge without immediate intervention. The level of study was descriptive, since it focused on detailing the perceptions, practices and meanings attributed by employees regarding administrative processes. The research adopted a qualitative approach, with a non -experimental, cross-sectional design, and a phenomenological-descriptive perspective to understand participants’ experiences within their organizational context. The population consisted of the hotels administrative staff, working with the totality of the 13 collaborators, for data collection, non-participant direct observation, semi-structured interviews, and documentary analysis were applied, using as instruments a structured observation guide, an interview guide, and a documentary analysis sheet. The results showed that the hotel has a defined internal organization and clear roles that facilitate coordination among areas; however, limitations were found in strategic planning, the lack of systematic motivation and performance evaluation policies, and weaknesses in control and feedback mechanisms. In conclusion, the administrative management of the Hotel Casa Grande Colonial Palace is at an acceptable operational level but requires strengthening strategic planning, consolidating leadership and motivation programs, and establishing more structured control systems to ensure sustainability and competitiveness in the hospitality sector.
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Keywords
Gestión administrativa, Planificación, Organización, Dirección, Control, Hoteleria