Engagement laboral y calidad de servicio en los colaboradores del spa Nueva Vida en la ciudad del Cusco 2024
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Date
2025
Journal Title
Journal ISSN
Volume Title
Publisher
Escuela de Educación Superior Tecnológica Privada KHIPU
Abstract
El presente estudio se planteó como objetivo determinar el nivel de relación que existe entre el engagement laboral y la calidad de servicio en los colaboradores del Spa Nueva Vida en la ciudad del Cusco 2024, la metodología aplicada fue de tipo básica, alcance descriptico/correlacional, enfoque cuantitativo y diseño no experimental de corte transversal, la población para la variable engagement fueron los 15 trabajadores del Spa y para la variable calidad de servicio fueron 148 clientes a quienes se les aplicaron encuestas
validadas por experto y que presentan una confiabilidad de Alfa de Cronbach para el engagement = 0.894 y para la calidad de servicio = 0.946 ambos considerados con fiabilidad
alta. Los resultados a los que se llegaron son que el engagement se presenta con un promedio de 3.16 (medianamente adecuado) y la calidad de servicio con 3.32 de promedio
(medianamente adecuado), con dichos resultados se concluye que existe relación entre el engagement y la calidad de servicio en los colaboradores del Spa Nueva Vida en la ciudad
del Cusco, donde pvalor= 0.000 lo que indica que la correlación es significativa y el Rho de Spearman = 0.838 valor que indica una correlación positiva alta.
The objective of this study was to determine the level of relationship that exists between work engagement and the quality of service in the collaborators of the Nueva Vida Spa in the city of Cusco 2024, the methodology applied was basic, descriptive/correlational scope, quantitative approach and non-experimental cross-sectional design, the population for the engagement variable was the 15 Spa workers and for the quality of service variable were 148 clients to whom surveys validated by an expert were applied and which present an Alpha reliability of Cronbach for engagement = 0.894 and for service quality = 0.946, both considered to have high reliability. The results reached are that engagement is presented with an average of 3.16 (moderately adequate) and service quality with an average of 3.32 (moderately adequate), with these results it is concluded that there is a relationship between engagement and quality. of service in the collaborators of the Nueva Vida Spa in the city of Cusco, where pvalue = 0.000 which indicates that the correlation is significant and Spearman's Rho = 0.838 value which indicates a high positive correlation.
The objective of this study was to determine the level of relationship that exists between work engagement and the quality of service in the collaborators of the Nueva Vida Spa in the city of Cusco 2024, the methodology applied was basic, descriptive/correlational scope, quantitative approach and non-experimental cross-sectional design, the population for the engagement variable was the 15 Spa workers and for the quality of service variable were 148 clients to whom surveys validated by an expert were applied and which present an Alpha reliability of Cronbach for engagement = 0.894 and for service quality = 0.946, both considered to have high reliability. The results reached are that engagement is presented with an average of 3.16 (moderately adequate) and service quality with an average of 3.32 (moderately adequate), with these results it is concluded that there is a relationship between engagement and quality. of service in the collaborators of the Nueva Vida Spa in the city of Cusco, where pvalue = 0.000 which indicates that the correlation is significant and Spearman's Rho = 0.838 value which indicates a high positive correlation.
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Keywords
Engagement, Calidad de servicio, Spa Nueva Vida