Clima organizacional de los trabajadores de Sanctuary Lodge Machupicchu - 2025
No Thumbnail Available
Date
2026
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Escuela de Educacion Superior Tecnológica Privada Khipu
Abstract
El presente estudio, titulado “Clima organizacional de los colaboradores del hotel Sanctuary Lodge en Machupicchu – 2025”, tuvo como finalidad analizar el clima organizacional del hotel, concentrándose en tres dimensiones esenciales: ambiente laboral, relaciones interpersonales y productividad. Se buscó determinar cómo estas variables inciden en la satisfacción del personal y en el nivel de calidad en servicio proporcionado. La investigación adoptó un enfoque cuantitativo, con un diseño descriptivo y transversal, aplicando encuestas a los colaboradores. En cuanto al ambiente laboral, se abordaron factores
como las condiciones físicas del entorno, la carga de trabajo y el bienestar emocional. Respecto a las relaciones interpersonales, se exploraron elementos como la comunicación interna, los estilos de liderazgo y la cooperación en equipo. Finalmente, en la dimensión de productividad se evaluó el rendimiento del personal y la influencia del clima organizacional en la eficiencia del servicio ofrecido. Los resultados evidencian que el clima organizacional en Sanctuary Lodge es, en términos generales, percibido como favorable, particularmente en lo relacionado con el ambiente laboral y la interacción entre los miembros del grupo de
trabajo. Sin embargo, se detectaron aspectos que requieren atención, como el refuerzo de la comunicación interna, y de implementar estrategias que impulsen la productividad sin afectar el bienestar del personal. En conclusión, optimizar el clima organizacional mediante una gestión adecuada del entorno laboral, la consolidación de los vínculos interpersonales y la implementación de acciones orientadas a la eficiencia, resulta esencial para potenciar el
desempeño del equipo humano y asegurar el éxito sostenible del hotel.
The purpose of this study, entitled "Organizational Climate of the Employees of the Sanctuary Lodge Hotel in Machu Picchu - 2025," was to analyze the hotel's organizational climate, focusing on three essential dimensions: work environment, interpersonal relationships, and productivity. The objective was to determine how these variables impact staff satisfaction and the quality of service provided. The research adopted a quantitative approach, with a descriptive and cross-sectional design, and conducted employee surveys. Regarding the work environment, factors such as physical conditions, workload, and emotional well-being were addressed. Regarding interpersonal relationships, elements such as internal communication, leadership styles, and teamwork were explored. Finally, in the productivity dimension, staff performance and the influence of the organizational climate on the efficiency of the service provided were evaluated. The results show that the organizational climate at Sanctuary Lodge is generally perceived as favorable, particularly in relation to the work environment and interaction between team members. However, aspects requiring attention were identified, such as strengthening internal communication and implementing strategies that boost productivity without affecting staff well-being. In conclusion, optimizing the organizational climate through proper management of the work environment, strengthening interpersonal relationships, and implementing efficiency-oriented actions is essential to boosting team performance and ensuring the hotel's sustainable success.
The purpose of this study, entitled "Organizational Climate of the Employees of the Sanctuary Lodge Hotel in Machu Picchu - 2025," was to analyze the hotel's organizational climate, focusing on three essential dimensions: work environment, interpersonal relationships, and productivity. The objective was to determine how these variables impact staff satisfaction and the quality of service provided. The research adopted a quantitative approach, with a descriptive and cross-sectional design, and conducted employee surveys. Regarding the work environment, factors such as physical conditions, workload, and emotional well-being were addressed. Regarding interpersonal relationships, elements such as internal communication, leadership styles, and teamwork were explored. Finally, in the productivity dimension, staff performance and the influence of the organizational climate on the efficiency of the service provided were evaluated. The results show that the organizational climate at Sanctuary Lodge is generally perceived as favorable, particularly in relation to the work environment and interaction between team members. However, aspects requiring attention were identified, such as strengthening internal communication and implementing strategies that boost productivity without affecting staff well-being. In conclusion, optimizing the organizational climate through proper management of the work environment, strengthening interpersonal relationships, and implementing efficiency-oriented actions is essential to boosting team performance and ensuring the hotel's sustainable success.
Description
Keywords
Clima organizacional, Hotel, Colaboradores